At LOVAGAIN, we offer you much more than just a pre-owned luxury purchase. Every item we sell is covered by a lifetime guarantee of authenticity, demonstrating our absolute commitment to quality and transparency. You can therefore buy with complete peace of mind, knowing that each piece has been carefully selected, verified, and certified.

To guarantee this authenticity, we have implemented a multi-step authentication process that ensures each piece meets our strictest quality standards.

STEP 1: HUMAN EXPERTISE

Our in-house expertise, strengthened by a network of luxury professionals, is based on in-depth knowledge of the houses, materials, and manufacturing techniques. This approach allows us to identify the details that make all the difference, even when faced with the most sophisticated counterfeits.

Each item is meticulously examined: seams, finishes, markings, logos, hardware, closures, interior, and material texture. The goal: to verify the overall consistency of the piece and detect any anomalies.

STEP 2: ENTRUPY, OUR TRUSTED PARTNER

To complement this expertise, we use Entrupy, a leading technology in the authentication of luxury goods. The tool analyzes the material's characteristics and compares them to a database of authenticated items, providing an additional level of verification.

STEP 3: TRANSPARENCY AND TRACEABILITY

At LOVAGAIN, transparency is an integral part of our approach. Each authenticated item is accompanied by a certificate, depending on the nature of the piece:

Entrupy Certificate: When an item is authenticated via Entrupy, an Entrupy certificate is issued. This certificate attests to the authentication performed and comes with a lifetime guarantee, according to Entrupy's terms and conditions.

LOVAGAIN Certificate: When authentication is validated according to our internal procedure, a LOVAGAIN certificate is issued. It attests to our controls and is part of our lifetime authenticity guarantee, supported by LOVAGAIN.

In all cases, we document the item thoroughly: detailed photos and identifying elements (markings, signatures, numbers when available), as well as its essential characteristics (material, color, finishes, hardware, interior).

We maintain a secure internal database containing the identifying information for each item sold (detailed photos, specifications, numbers, and markings where available). This allows us to ensure rigorous tracking and to retrieve an item's history in the event of a warranty claim.

STEP 4: OUR LIFETIME GUARANTEE

Our lifetime guarantee of authenticity applies without time limit, exclusively to the original purchaser.

In case of dispute

Any dispute must be accompanied by an independent expert report commissioned by the client, as well as the order number and any relevant information (photos, details, certificate).

Upon receipt, LOVAGAIN conducts a thorough verification using our internal database and the part's identification history. If necessary, we arrange for a second opinion to ensure an objective assessment.

If the inauthenticity is confirmed
If the inauthenticity is confirmed following these checks, we will proceed with a full refund (item + initial delivery), according to our return procedure.