Shipping & Delivery
Order Confirmation
Upon successful order placement, you will receive a confirmation email detailing the items ordered. We will then proceed with preparing your order.
In the exceptional case that we are unable to fulfill your order, we will contact you by email within 24 hours of your purchase. We will work with you to find a suitable alternative or process a full refund if payment has been authorized and collected.
Legal ownership of the item remains with LOVAGAIN until full payment is received.
Worldwide Free Shipping
We offer free shipping on all orders, worldwide.
| Destination | Preparation | Delivery |
|---|---|---|
| 🇫🇷 France & Monaco | 1-3 days | 48h |
| 🇪🇺 European Union | 1-3 days | 48-72h |
|
🌍 International United Kingdom, United States, Canada, Australia, New Zealand, Switzerland, Norway, United Arab Emirates, Cyprus |
1-3 days | 3-7 days |
* Times are indicative from dispatch. They may vary depending on the time of year and local conditions.
Please note that customs delays or other circumstances beyond our control, although rare, may extend delivery times.
You are responsible for the accuracy of the delivery address provided at checkout. We cannot be held responsible for delayed or lost items due to incorrect delivery information.
International Orders
Customs Duties and Taxes Included
We offer free worldwide shipping, with all customs duties, import taxes, and administrative fees fully covered by LOVAGAIN.
This means:
✓ The price displayed on our site is the final price you pay
✓ No additional fees will be requested upon delivery
✓ All required customs documents are handled by LOVAGAIN
We ship with trusted international carriers and ensure your order clears customs smoothly and quickly, on a DDP (Delivered Duty Paid) basis.
Order Tracking
You will receive a shipping confirmation email with your tracking number as soon as your package is picked up by the carrier. All our shipments are insured and tracked.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your item, you may return it under the following conditions:
Return Period
You must notify us by email at support@lovagain.com before returning your order. Your order must reach us within 14 days of delivery.
Condition
Your order must be returned in its entirety to be eligible for a refund. Items must be returned in their original condition with our tags, unworn, and with all original packaging, cards, documents, and all elements included in your delivery. We cannot process an incomplete return.
Return Costs
Return shipping and insurance costs are the responsibility of the customer. We do not cover return costs.
International Returns – additional requirements:
Mark the shipment as a return ("Returned French Goods – No Commercial Value") both on the outside of the package and on the commercial invoice provided to your carrier. We advise you to seek advice from your courier service on this matter.
If these steps are not followed and we incur customs duties, VAT, or clearance fees upon re-entry into France, these costs will be deducted from your refund.
Refunds
Once the return is received and inspected, we will process your refund or exchange within 5 business days. Refunds will be processed via your original payment method and a notification will be sent to your email. Allow an additional 7 business days for your account to be credited by the payment processor.
Please note:
- We do not refund delivery fees incurred for expedited shipping or any other specific arrangements associated with your order.
- We do not offer returns, refunds, or exchanges for items purchased in a physical store or at events.
Contact LOVAGAIN
For any questions regarding your order, please contact us:
Email : support@lovagain.com
Phone : +33 7 56 90 61 77
Our Address :
Marché Paul Bert - Serpette
110 Rue des Rosiers
93400 Saint-Ouen-Sur-Seine