At LOVAGAIN, each item is carefully appraised and authenticated through a rigorous process. We combine human expertise with Entrupy's advanced technology to guarantee the authenticity of all our pieces.

Each item is carefully checked for its materials, seams and finishes, and receives a certificate of authenticity . This certificate, valid for life, assures you total transparency and peace of mind of purchase, guaranteeing that your purchases are always certified authentic.

SHIPPING

At LOVAGAIN, orders are prepared within 48 hours (excluding weekends and holidays)
holidays) and a tracking number is provided.

CLICK AND COLLECT

Pick-up in store in Paris from Friday to Monday, 10 a.m. to 5 p.m.

France: Delivery in 24-48 hours via Colissimo or UPS.

Europe & International: Delivery in 2-4 days via UPS or DHL Express.

RETURNS & REFUNDS

Returns are accepted within 14 days, the request must be made by email to support@lovagain.com .

The item must be returned in its original condition with the LOVAGAIN seal intact, return shipping costs are the responsibility of the customer. Refund is made after receipt and verification of the product.

At LOVAGAIN, we apply strict measures to prevent fraud: video recording of packaging, parcel tracking with signature, payment fraud detection, and banning of fraudulent users.